KILLA COMPANY - RETURN AND EXCHANGES FORM

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RETURNS & EXCHANGE 

PROCEDURES

1. Please download, print and complete the "Returns and Exchanges Form" 

2. Please post: a) The completed "Returns and Exchanges Form"; and b) The item(s) for return/exchange, to:

44 LAGUNA PLACE, PORT MACQUARIE NSW 2444

3. Once we receive your return, we will call or email you to:

a) confirm your exchange, refund; and b) request payment for any additional costs of your exchanged product(s) or postage.

RETURNS & EXCHANGE POLICY

1. Item(s) need to be returned within 21 days of purchase.
2. Item(s) must be unworn, unwashed, free from pet hair and still in original condition with the original tags still attached. Items sealed for hygiene reasons can only be returned if the seal is intact.
3. Item(s) that were On Sale, part of a Promotion or Special Offer at the time of Purchase CANNOT be returned for a refund. However, we can offer an exchange of sizes in the same style - unless, at the discretion of Killa Company Pty Ltd, the item is deemed not fit for purpose. 
4. The customer is required to cover shipping costs both ways for return and exchange items.
5. Shipping costs are non-refundable.
6. As Killa Company Pty Ltd is not liable for the loss of any product, we highly recommend using a trackable postal service when returning items to us, in case of the unlikely event we do not receive it.
7. Providing an exchange is fully dependent on stock levels and is not guaranteed in all situations.
8. A customer service representative will request proof of the item fault you have received.

RETURN/EXCHANGE TIMEFRAMES

Once we receive your return, it usually takes up to 3-5 business days to process, once processed we then either ship out the exchange or process the refund  (timeframe on shipping depends on your location).

Please be advised that if we are processing your refund to your credit card this will take between 2 - 3 days to appear on your credit card statement. If you have any questions or concerns, please contact: s[email protected]